30-day money-back guarantee

At KOKERTSIAN, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee to ensure your shopping experience is worry-free!

How It Works

🔄 Return Window: You have 30 days from the date of receiving your order to initiate a return.
📦 Condition of Items: To be eligible for a full refund, items must be unused, in their original packaging, and in resellable condition.
💰 Refund Process: Once we receive your return, we will inspect the items. If they meet the return criteria, your refund will be processed within 3-5 business days to the original payment method.

How to Initiate a Return

1. Contact Us: Reach out to us via Live Chat or email us at Help@kokertsian.co.uk to request a return.
2. Return Authorization: We will provide you with a Return Authorization Number and instructions on how to send your items back.
3. Ship the Item Back: Pack the item securely and send it back to the address we provide. The shipping cost for returns is the customer’s responsibility unless the item is defective or damaged.
4. Refund Issuance: After the item is returned and inspected, your refund will be processed within 3-5 business days.

Important Notes

🔹 Exclusions: Items that are used, damaged, or without original packaging are not eligible for a return or refund.
🔹 Return Shipping Costs: Return shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or wrong item received).
🔹 Refund Method: Refunds will be issued to the original payment method used at checkout.

Customer Satisfaction Guarantee

We want you to shop with confidence knowing that your satisfaction is our priority. If you have any concerns or questions, please don’t hesitate to reach out to us.

Your satisfaction matters to us – always!